Job Roles For BPO Executive: Know more about job roles and responsibility in a call center,customer services or BPO. Coming to BPO opportunities for freshers in India,Visithttp://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Business process outsourcing or Services.
Introduction and Eligibility
BPO, known as Business Process Outsourcing is an organization that outsources its services to other external departments, processes, or procedures in the return for fixed remuneration. Just like any other office, even BPO Executive is as vital for a company.
A BPO executive is a crucial interface between the company and the customer. Hence, most of the companies prefer candidates who have excellent fluency in English speaking. In addition to this, the candidate is also expected to possess good interpersonal skills, active listening and problem solving abilities, and ability to handle pressure with ease. An individual with clear speaking and soothing voice that can efficiently handle and serve customers with various issues are mainly preferred for this job role.
It is an ideal job for those who wish to work in a challenging environment. It is a bright career option as youngsters can get great exposure and an opportunity to work with top-notch national and international companies. Some big brands related to knowledge, IT, financial, and legal institutions offer employment in this field. Another great aspect of this job is that it is always on healthy demand. It also offers youngsters with great time flexibility. People who wish to work in night shifts can get amazing job options in BPOs and KPOs.
Roles and Duties
• The primary responsibility of a BPO executive is to handle all voice calls professionally. It is their sole purpose to deliver correct information about their company’s services and products to their clients.
• Besides this, BPO executives must obtain details of client’s issues, take/cancel orders, or obtain other essential information.
• Another vital responsibility of a person in this job profile is to maintain records of customer related interactions and transactions. Details of inquiries, comments, complaints, and any action taken to rectify a problem need to be maintained by BPO professionals. Any application, form, process order, or another vital document of a respective client should be handled by such professionals.
• Any follow-up related to a query or complaint by the customer is to be handled by BPO executives.
• Lastly, executive BPO experts are required to refer the client grievance or particular request to the designated department for further inquiry.
The initial salary of BPO executives is quite high as compared to the salary offered in other industries. And since the career growth is quite high so one can expect a monetarily profitable future as a BPO Executive. If one get hired to top companies like Accenture, Genpact, Convergys, and more, then chances of earning a high annual package is really more.
An Exciting Career to Freshers
This is a performance-based job where candidates are open to great growth opportunities only if they are able to perform well. The judgment criteria are same skills set that is required from a candidate at the time of hiring. Special allowance is given for medical, travel, and calling. There is also cab facility offered for employees for both day and night shift. Also, this is among few such reputed job options that can be pursued by youngsters from every early stage. Since demand for this job is always high, so it turns to be a lucrative opportunity for young aspirants who don’t have strong academic background and aim for a bright future ahead.
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***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.